Business Analyst
Upstate Venture Connect
We are looking for a Business Analyst who will play a key role in understanding and prioritizing customer requirements, collaborating closely with our Development team to ensure that the delivered solutions truly align with our customers’ needs.
What you will be doing:
Partner with Epicor stakeholders and customers to resolve system and core data issues, ensuring accurate customer entitlement across platforms such as EpicCare, SFDC, Softrax, E10, IDP, and LMS.
Work closely with internal teams—including product managers, developers, and occasionally customers—to gather, refine, and understand product requirements.
Document business and customer requirements clearly, including scope, priorities, and acceptance criteria. Produce detailed specification documents such as customer profiles, user stories (or design specs), and required product changes based on business needs.
Conduct in-depth business process analysis to support roadmap features—evaluating workflows, feature sets, and unique value propositions.
Support the development lifecycle by performing acceptance testing at multiple stages.
Act as a subject matter expert for development teams, answering questions related to features and requirements, and collaborating with the Product Management team when needed.
Lead sprint review demos and engage actively with 1–2 scrum teams to drive continuous delivery and improvement.
What you will likely bring:
3+ years of relevant experience in Business Analysis with proven results.
Strong ability to work independently with minimal supervision.
Excellent problem-solving capabilities and critical thinking skills.
A collaborative mindset and ability to build strong cross-functional partnerships.
Strong customer orientation and commitment to delivering value.
What could set you apart:
Solid experience in operational processes and system workflows.
#LI-MA1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Monserrat Acosta