Program Coordinator

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world. University College is the founding college of the University of Toronto. Our welcoming community is built on traditions of openness, inclusivity and diversity. Our student programs address issues of social justice from a variety of perspectives and help students develop the skills to apply what they learn in the classroom to the world around them. We are also home to professors committed to undergraduate education from a range of disciplines, who are leading researchers in their fields. Students, faculty, staff and alumni at University College work together to ensure that all thrive in our vibrant community.

Your opportunity:

The Program Coordinator will be responsible for supporting the office of the Vice Principal by providing detailed information of programs including eligibility, procedures, policies and deadlines as well as be the main contact for programmatic questions for internal and external parties.

Your Responsibilities will include:

• Analyze internal and external trends to inform program development and recommend enhancements to curriculum and educational programming

• Review and assess proposals for program and course modifications, advising academic staff on curriculum change policies and governance processes

• Advise faculty and staff on curriculum policies, procedures, and best practices to support academic planning and implementation

• Analyze enrolment and waitlist data to identify capacity pressures and recommend adjustments to course offerings

• Contribute to unit-level planning by assessing program needs and supporting the development of strategic goals and initiatives

• Analyze service delivery models and internal processes, recommending improvements to enhance efficiency and student experience

• Conceptualizing, organizing, and executing program activities, and promoting programs at recruitment events

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience

• Minimum three (3) years providing undergraduate program support and guidance to students, staff and faculty

• Experience preparing reports, conducting data analysis, maintaining databases and generating reports with a high level of accuracy and attention to detail

• Experience conceptualizing and organizing events, workshops and seminars, and promoting programs at recruitment events

• Proficiency with student information system (e.g. degree explorer, ROSI Express, and ROSI) and MS Office Suite (e.g. Outlook, Word, Excel and PowerPoint)

• Experience providing advice to students on program and course requirements, and monitoring student degree progress

• Experience working with students with emphasis on the Faculty of Arts & Science undergraduate academic guidelines and procedures

• Demonstrated experience developing and providing a strong client service experience and culture

• Strong organizational, analytical, and time management skills

• Excellent writing and oral and interpersonal skills with a superior service orientation and ability to deal tactfully, personable and effectively with staff and faculty, with students all levels, as well as with general public; ability to maintain confidentiality

To be successful in this role you will be:

• Approachable

• Articulate

• Courteous

• Diplomatic

• Efficient

• Multi-tasker

• Proactive

Note: This is a term position ending in July 31, 2027