Undergraduate Program Administrator & Academic Advisor ( 1-Year Term)

Date Posted: 12/12/2025
Req ID: 46402
Faculty/Division: Faculty of Applied Science & Engineering
Department: Dept of Chemical Eng.& Applied Chemistry
Campus: St. George (Downtown Toronto)
Position Number: 00054707

Description:

About us:

The University of Toronto’s Department of Chemical Engineering & Applied Chemistry is one of the most research-intensive departments in North America, with an outstanding international reputation. Our vision statement, ‘Through leading edge research and education we integrate chemistry, biology and engineering to drive solutions for global challenges in energy, the environment and health’ reinforces our commitment to both research and education.

Our Department is also well known for its team spirit, including a large community of professors, both research and teaching stream, undergraduate and graduate students, and support and research staff. If you’re a passionate and dedicated individual, our department offers opportunities with potential for growth and development!

Your opportunity:

Under the general direction of the Associate Chair, Undergraduate Student Experience, the Undergraduate Program Administrator & Academic Advisor is responsible for providing support to over 500 undergraduate students, the Undergraduate Office, and day to day supervision of four Undergraduate Office staff.

Your responsibilitieswill include:

• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
• Implementing program improvements and maintenance of program standards
• Coordinating the preparation and distribution of program and/or course material
• Analyzing statistical information to inform enrollment projections and planning
• Handling sensitive and/or confidential information
• Updating and maintaining records
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five (5) years of recent and related experience in a post-secondary academic environment
• Minimum three (3) years of recent and related experience with undergraduate program administration
• Demonstrated experience with ROSI, ROSI Express, Degree Explorer, ACORN and Quercus or equivalent level student information system
• Ability to interpret, apply judgement and meet guidelines and timelines in a variety of situations
• Excellent written and verbal communication, problem solving and analytical skills
• Demonstrated ability to maintain confidentiality; Ability to work with minimum supervision; Good judgement, tact and discretion
• Demonstrated interest and enthusiasm for working with students
• Ability to deal effectively, professionally and personably with a multi-cultural, international and diverse pool of students, applicants, faculty and staff. Demonstrated ability to relate in a manner that builds trust and confidence
• Demonstrated commitment to equity, diversity, inclusion and the promotions of a respectful and collegial learning and working environment
• Superior customer service and interpersonal skills with a demonstrated positive attitude and service orientation. Demonstrated ability to create and ensure a welcoming environment for the diverse community of students, staff, faculty and the public
• Excellent computer skills, including extensive experience with MS Office Suite (Word, Excel, Access, PowerPoint, Forms, SharePoint); Content Management Systems (WordPress, Quercus); Extensive experience with ROSI or equivalent system and comfortable using new digital platforms; Ability to adapt quickly to learn new processes and emerging technologies; Ability to produce reports
• Excellent time management, prioritization and organizational skills and the ability to meet deadlines, work with interruptions. Excellent attention to detail

Assets (Nonessential):

• Experience with Faculty of Applied Science and Engineering curriculum and regulations
• Additional training in advising (i.e. IAR (Identify, Assist, Refer), ASIST (Applied Suicide Intervention Skills Training)
• Experience working with international students

To be successful in this role you will be:

• Accountable
• Approachable
• Efficient
• Organized
• Problem solver
• Punctual

Notes:

• This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
• This is a 1-year term position

Closing Date: 12/22/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Sarah Chim

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.