Student Support Case Coordinator

Date Posted: 12/09/2025
Req ID: 46365
Faculty/Division: Vice-Provost, Students
Department: Office of Student Life
Campus: St. George (Downtown Toronto)
Position Number: 00047635

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to actively participate in university life, and to find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, making sure every student can build experiences that set them up for a lifetime of success.

Your opportunity:

The Student Support Case Coordinator is an integral member of the Student Crisis Response, Progress and Support Team. The Coordinator is the first point of contact for the team and works collaboratively with the team and those seeking support from the team in managing support for highly complex cases. Inherent in this role are the knowledge, skills and attitudes specific to critical thinking and decision making, ability to analyze and assess presenting mental health concerns and challenges in making academic progress, and collaborate with the team and other offices, to connect cases to the appropriate team members or other offices/resources. The Student Support Case Coordinator is the first point of contact for University faculty orstaff, and in some cases, external providers, who are working with students who are requesting additional support from the team as intake to assess the connection with the appropriate resource. As a member of a regulated health profession, the Student Support Case Coordinator will adhere to professional standards, as outlined in their respective college, along with the University of Toronto and its policies and procedures.

Your responsibilities will include:

• Providing initial consult and support for faculty and staff (and in some contexts, external providers) regarding students in crisis or are experiencing difficulties making academic progress and making referrals to team members and appropriate resources
• Determining, at initial consult, if there is a life-threatening situation, risk of self-harm or harm to others and applying appropriate interventions
• Fostering positive relationships with campus resources and community health services providers
• Consulting significantly with the Student Crisis Response, Progress, and Support Team on appropriate referrals for support
• Consulting with university services and external organizations (hospitals, etc.) on appropriate referrals for support
• Providing information and/or presentations to the University community on supporting students in crisis and/or experiencing significant difficulties in their progress as a student

Essential Qualifications:

• Master's Degree in Social Work, Nursing, Education, or similar. Member of a regulated health profession in Ontario.
• Minimum five years related experience in University or health care setting in supporting students or patients with complex and multi-faceted needs.
• Extensive experience with mental health and illness, behavioural issues, anger management, and conflict resolution.
• Experience working with university-aged young adults, and individuals in crisis.
• Keyboarding skills and working knowledge of relevant software is required (e.g. Microsoft Word, Outlook, Excel, and PowerPoint).
• Excellent written and verbal communication skills.
• Good judgment and sensitivity, flexibility and resourcefulness.
• Ability to communicate effectively with staff and senior academic administrators about issues facing students in crisis and are experiencing significant challenges in their academic progress.
• Able to exercise patience, tact, judgment, and discretion.
• Demonstrated ability to relate to students, staff, and faculty in ways that build confidence and trust.
• Able to work in a highly diverse community with students from varied backgrounds and a variety of age groups, presenting with a range of difficulties and personal issues.

Assets (Nonessential):

• Experience working with post-secondary students and knowledge of university and community mental health resources.

To be successful in this role you will be:

• Communicator
• Patient
• Perceptive
• Tactful
• Team player

NOTE: This is a term position ending March 2027.

Closing Date: 12/19/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time This is a term position ending March 2027.
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.