Manager Operations (Network)

Location:

Kamloops, BC, CA Kelowna, BC, CA

Req ID: 49570
Jobs by Category: Operations
Job Function: Network & Engineering
Status: Full Time
Schedule: Regular

Description

Lead the Future of Network Operations - Where Innovation Meets Excellence.

Our team and what we'll accomplish together

As the Manager Operations for the Network Engineering and Operations team (NEO), you will oversee the Kamloops region, playing a vital role in maintaining and enhancing the network's operational efficiency and service quality. You will be responsible for operations (ongoing maintenance and support, troubleshooting and problem resolution) and collaborating with other departments to improve service delivery. In this role, you will also facilitate implementation and deployment of new technologies while building strong relationships across teams.

What you'll do

  • Lead multidisciplined operational teams including Inside/Outside Plant, Network Operations, RF Operations, Power Operations, and Data Centre personnel

  • Develop and nurture standards, guidelines, and best practices while fostering a culture of innovation and continuous improvement through mentoring, coaching, and team support

  • Partner and collaborate with cross-functional teams to co-create program objectives, monitor progress together, identify risks, and develop mitigation strategies

  • Facilitate quarterly partner service audits and prepare executive status reports highlighting milestones, achievements, and learning opportunities

  • Stay connected with industry trends and property management practices, thoughtfully incorporating relevant advancements into operational frameworks

  • Flexible travel required for property audits, project acceptance, and team meetings

Qualifications

What you bring

  • Collaborative leadership experience supporting operational teams and building relationships with service providers

  • Exceptional coaching and mentoring capabilities focused on nurturing team performance and service excellence

  • Experience supporting safety training compliance and regulatory requirements

  • Minimum 8 years of experience in the Telecommunications industry with a passion for continuous learning

  • University degree in Engineering/Engineering Technology or equivalent technical diploma

  • Strong relationship-building skills with ability to work independently while connecting with senior stakeholders and facilitating problem-solving initiatives through to resolution

Great-to-haves

  • Experience supporting teams under a collective agreement

  • MBA
Salary Range: $98,000-$146,000
Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.