Finance Account Representative

Description

KEY PURPOSE:

To provide operations support for the billing and/or correction of client accounts/invoices.

MAIN RESPONSIBILITIES:

Billing Support

• investigate and correct a variety of errors related to toll, service and/or network records/codes; identify problems and refer to appropriate person/area to resolve or issue write-off according to established procedures
• release records to billing after correction is completed
• compile information, calculate and apply credits or debits to client accounts/invoices to meet deadlines
• update and maintain job related databases, tables and files
• distribute and file reports/invoices

Communication

• discuss billing related matters and/or refer to others

RESULTS OR OUTCOMES:

Accurate and timely investigation and correction of error messages.

Client charges/invoices are accurate and applied to meet deadlines.

Job related systems, databases, and files are updated in a timely manner.

KEY JOB REQUIREMENTS:

Skills & Knowledge

• of billing and error correction procedures; toll, service and/or network records/codes
• of job related equipment, systems and databases
• of common business software applications

Effort

• keyboarding
• focus on monitor and fine print data

Responsibility

• to investigate, track and initiate the billing and/or correction of records and/or document within established procedures

Working Conditions

• normal office environment

OTHER:

• Performs other functions as assigned which do not affect the value of the job.

Qualifications

IN ORDER TO BE CONSIDERED ON A VACANCY, YOU MUST:

• Be performing satisfactorily in your current job
• Apply by the closing date specified
• Meet any minimum requirements or restrictions specified in the job posting
• Meet the minimum time requirements in your current job or have approval from your manager to post out

QUALIFICATIONS:

• Aptitude for customer service.
• Aptitude for sales.
• Must possess keyboarding skills.
• Maintain a high degree of accuracy and attention to detail.
• Ability to effectively compile information, analyze data and make sound judgments.
• Must be willing and able to work various shifts including evenings, weekends and statutory holidays based on business needs.
• Must possess Personal Computer navigational skills.
• Demonstrated professional oral and written communications skills.
• Fluent in English.
• Self-motivated, work well with minimal or no direct supervision.
• Ability to effectively handle both favourable and unfavourable customer interactions.
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
• Ability to work effectively in a team environment and collaboratively with other departments.
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
• Demonstrated ability in planning and organizing to meet scheduled deadlines.
• Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.
• Must meet applicable testing requirements.

Advanced knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.