Business Analyst - Data, Analytics & Insights

Location:

Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Ottawa, ON, CA Vancouver, BC, CA Calgary, AB, CA

Req ID: 47910
Jobs by Category: Technology Solutions
Job Function: Health Solutions
Status: Full Time
Schedule: Regular

Description


Join our team and what we'll accomplish together

The TELUS Health Digital Transformation is a dynamic, fast-paced, and entrepreneurial group dedicated to supporting data-driven decisions for various TELUS Health products globally. The team focuses on solving complex problems that significantly impact customers and is committed to delivering a seamless digital customer experience. The TELUS Health Digital Transformation team is on a continuous journey towards helping TELUS Health become a world-class leader in Healthcare delivery, leveraging Technology and Artificial Intelligence products and solutions. We achieve this by delivering AI and data analytics capabilities built upon unified scalable platforms, improving the experience and efficiencies of our patients, clients, clinicians and agents. We are always keeping an eye on the horizon, preparing for the next big advancement in Technology to support our team.

The Business Analyst, will play a crucial role in bridging the gap between business needs and technical solutions within the context of Artificial Intelligence (AI), data analytics, and insights generation. This position requires a blend of analytical skills, data privacy and security acumen in health context and a strong understanding of AI and data technologies.

What you’ll do

  • Conduct stakeholder interviews and workshops to gather and document business requirements related to AI, data, and insights.
  • Analyze existing systems and processes to identify areas for improvement and optimization using AI and data-driven solutions.
  • Translate business requirements into detailed functional and technical specifications.
  • Create user stories, use cases, and process flow diagrams.
  • Collaborate with data scientists and engineers to understand data sources, data models, and data pipelines.
  • Perform data analysis to identify trends, patterns, and insights that can inform business decisions.
  • Develop reports and dashboards to visualize data and present findings to stakeholders in Looker and Looker Studio via Big Query.
  • Identify and address data Privacy and Security issues
  • Participate in project planning and execution, ensuring alignment with business objectives.
  • Track project progress and communicate updates to stakeholders.
  • Collaborate with cross-functional teams, including data science, engineering, and business units.
  • Facilitate communication and collaboration between technical and non-technical stakeholders.
  • Create and maintain documentation, including business requirements, functional specifications, and user guides.
  • Develop training materials and conduct training sessions for users on AI and data-driven solutions.
  • Stay up-to-date with the latest trends and technologies in AI, data analytics, and business analysis.

Qualifications


What you bring

  • Experience with Google Cloud Platform (GCP) or another cloud provider.
  • Proven experience as a Business Analyst.
  • Experience working with AI, data analytics, or business intelligence projects.
  • Confidence in communicating complex technical ideas to diverse audiences.
  • Advanced expertise in data analytics and visualization tools (Looker/Tableau), strong SQL skills, and experience with Vertex AI and Python.
  • Experience building data procedures and scheduling and orchestrating data pipelines.
  • Bachelor’s degree in Business Administration, Computer Science, Data Science, or a related field.
  • Experience with the data offerings in Google Cloud Platform
  • Strong understanding of health data
  • Knowledge of cloud platforms (Google Cloud, AWS, Azure) and source control (GitHub).
  • Exposure to financial reporting
  • Solid background in project management and the ability to communicate and influence stakeholders.

Great-to-haves

  • Experience with the data offerings in Google Cloud Platform
  • Knowledge of cloud platforms (Google Cloud, AWS, Azure) and source control (GitHub).
  • Exposure to data privacy and security principals
Salary Range: $64,000-$96,000
Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.