Strategic Program Director - Managed Services
TELUS
Strategic Program Director - Managed Services
Toronto, ON, CA, M5J 2V5 Burnaby, BC, CA Calgary, AB, CA Edmonton, AB, CA Ottawa, ON, CA Qu?bec, QC, CA Vancouver, BC, CA
Get ready to embark on an exhilarating journey as we completely revamp and redefine our product development strategy. We are about to inject unprecedented levels of energy, excitement and innovation into our organization. We’re on a journey to transform our product development, building alignment into an offer management framework to support our customers. This is your chance to reshape our product development strategy, make a lasting impact, and cement your reputation as a visionary leader in our industry.
Accelerate your career as a strategic leader, spearheading the reinvention of our product development. Join us to shape a market-leading offer management framework, integrating products seamlessly into value chains and driving customer satisfaction. You will lead a cross-functional team, forging strategic partnerships, and inspiring innovation.
Our team and what we’ll accomplish together
Join TELUS Business Solutions (TBS) as our Strategic Programs Director, together, we are igniting a new era in our Managed Services program. Be the driving energy behind the transformation of how we go to market: how we design and deliver our products, how we service our customers and how we engage our team. . Your strategic expertise will shape initiatives that redefine customer support and ensure operational excellence, propelling our business to new heights. This is your opportunity to make a significant impact on our organization's success.
In order to do this you will:
- Guide the governance and execution of the Next Gen Managed Services Program
- Report directly to the Vice-President, Product Management, Commercial and Public sector, ensuring strategic alignment and program success. You will collaborate with cross-functional teams to coordinate efforts, enable communication, and leverage diverse expertise to drive innovation and achieve program objectives.
- Managing the stakeholders involved in the program by understanding their requirements, actively working to ensure that their input is valued, resulting in increased engagement and program success.
- Optimize investments related to the program and ensure efficient resource allocation
- Report on the benefits and outcomes of the program, providing valuable insights to stakeholders
- Communicate progress and results to executives through presentations and updates
- Apply creativity and problem-solving skills to find innovative solutions
- Demonstrate strong leadership, strategic thinking, stakeholder management, financial acumen, communication skills, and experience in managing complex programs.
What you bring
- Significant hands-on program management experience with ability to drive a phased approach, building tangible iterative incremental value across multiple program streams
- Excellent communication skills: addressing senior executives with clear and concise messaging, while also building collaboration across internal and external partners
- Experience with financial management as related to project investments (Capital and Operating Expenses) and benefit monitoring
- Demonstrate a “can-do” attitude that fosters a positive productive working environment, especially in pressured situations while clearing roadblocks and resolving issues.
- Noted for your ability to bring teams together, to focus on strategy, gain buy in and influence executive leaders across the organization
- Fluency in English, both verbal and written, is required for this opportunity as your program stakeholders will be nationally based
Great to have
- An established network within key TELUS Business Solutions teams across marketing, product, service delivery and technical teams
- Experience in managing programs through the Agile method
- Understanding of industry trends in IT Service Management
- Formal Project Management certification
- Master’s degree in Business or Engineering
Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Digital
Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.
We are honoured to be recognized
Team TELUS at a glance
1.4M
Days volunteered in our communities
$1.3
Billion contributed to charitable and community organizations since 2000
15.2
Million customer connections
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.