Executive Program Director - Head of Managed Services
TELUS
Executive Program Director - Head of Managed Services
Toronto, ON, CA Burnaby, BC, CA, V5G 1J9 Calgary, AB, CA Edmonton, AB, CA Montréal, QC, CA Qu?bec, QC, CA Victoria, BC, CA
TELUS is seeking an exceptional leader to join our team as the Head of Managed Services. This pivotal role will drive growth, profitability, and innovation in our managed services offerings for Canadian businesses.
We are about to inject unprecedented levels of energy, excitement and innovation into our Managed Services business, solidifying our presence as a leader in the provision of Managed Services to Canadian businesses. Join us to help drive substantive growth in this business for the future.
What you’ll do
As the Head of Managed Services, you’ll lead the design and evolution of managed services products tailored to the complex needs of Canadian businesses. This means that your
ideas and expertise will be the catalyst behind creating a cohesive, end-to-end experience for our customers.
In order to do this you will:
- Develop and execute strategies to drive growth and profitability in the managed services portfolio including leading the product roadmap, working with several product management teams to drive a cohesive roadmap and services frameworks across portfolios such as Cyber Security, Managed networks, Managed Collaboration, IoT, Intelligent spaces and many others.
- Build the strategy and be accountable for incubation to scale, foster continuous improvement, drive investments and benefits ensuring we deliver exceptional value.
- Oversee the creation and enhancement of superior service experiences for our clients
- Guide the evolution of our service delivery models to ensure efficiency and effectiveness
- Spearhead initiatives to expand our market presence and drive our growth agenda, fostering a culture of innovation, collaboration, and excellence within the team.
- Build a talented team by attracting, developing, and nurturing exceptional individuals.
- Collaborate with renowned technology innovators to foster a customer-centric culture committed to delivering outstanding products and achieving remarkable business success.
What you bring
- Proven track record in leading managed services or similar technology-driven business units
- Deep understanding of the Canadian business landscape and its technological needs
- Strong business acumen with a focus on driving growth and profitability
- Exceptional leadership skills with the ability to inspire and develop high-performing teams
- Demonstrated ability to design and implement innovative products and services
- Strong strategic thinking and execution capabilities
- Visionary leader with a growth mindset
- Customer-centric approach to product and service design
- Results-orientation with a track record of flawless execution
- Adaptable and resilient in a fast-paced, evolving industry
- Passionate about leveraging technology to solve business challenges
- Strong expertise and depth of understanding in IT Service Management principles and the ITIL framework.
- Excellent communication and relationship-building skills
- Commitment to demonstrating and promoting TELUS values
- Noted for your ability to bring teams together, to focus on strategy, gain buy in and influence executive leaders across the organization
- Fluency in English, both verbal and written
At TELUS, we're committed to driving innovation and delivering exceptional value to Canadian businesses. If you're ready to lead our managed services into the future while embodying our values and commitment to excellence, we want to hear from you.
Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its international scope.
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Digital
Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.
We are honoured to be recognized
Team TELUS at a glance
1.4M
Days volunteered in our communities
$1.3
Billion contributed to charitable and community organizations since 2000
15.2
Million customer connections
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.