Job Title: Field Operations Coordinator
Organization: Shaping Our Appalachian Region
Project: EKY Runway Project – Outreach and Retention
Position Type: Full-Time, Non-Exempt
Location: Eastern Kentucky (Serving Bell, Floyd, Harlan, Johnson, Knott, Knox, Leslie, Letcher, Magoffin, Martin, Perry, and Pike counties)
Reports To: Outreach & Retention Project Manager

The Field Operations Coordinator will oversee activities related to in-person outreach on the EKY Runway Project. They will be a forward facing representative of the program and organization.

This role will be in office 5 days a week. Satellite offices are located throughout the 54-county service territory.

Duties and Responsibilities

1. Recruitment and Outreach:
   • Travel extensively throughout the 12-county project service territory to promote the Eastern Kentucky Runway project and to locate prime age employment gap (PAEG) individuals eligible for entry into the project.
   • Conduct door-to-door outreach to identify and engage PAEG individuals.
   • Set up booths or informational sessions at community events, local businesses, and public spaces.
   • Visit potential clients in recovery facilities, jails, detention centers, and other community hubs to ensure broad reach.
   • Build relationships with community leaders, local organizations, and institutions to facilitate recruitment efforts.
     
2. Community Engagement:
   • Facilitate 1-on-1 and group conversations with community members to explain the EKY Runway project and it's benefits.
   • Tailor messaging to resonate with diverse audiences, including marginalized populations
   • Serve as a community ambassador, representing SOAR's mission and values in all interactions.
3. Data Management & Reporting:
   • Maintain daily logs detailing mileage, contacts made, and conversations held.
   • Input all recruitment outputs and outcomes into the project CRM system with accuracy and timeliness.
   • Compile comprehensive weekly reports on recruitment outcomes and progress, sharing insights with Outreach & Retention leadership.
     
4. Operational Support:
   • Communicate barriers, challenges, and community feedback to project leadership to continuously refine outreach strategies.
   • Collaborate with other team members to ensure consistent messaging and strategic alignment.
   • Adhere to standardized processes and procedures for outreach and data management.

Expectations

• Demonstrated ability to identify and engage marginalized populations.
• Proven experience in community outreach, recruitment, or related fields.
• Strong interest in fostering economic prosperity in Eastern Kentucky communities.
• Excellent communication and interpersonal skills with a knack for building trust and rapport.
• Comfortable with extensive travel within the project service territory.
• Strong organizational and time-management skills, with keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM (HubSpot) and data reporting preferred.
  
• Regular and reliable attendance required
• Ability to function well in a high-paced and at times stressful environment

• Must be able to handle prolonged periods of sitting at a desk or standing at an event
• Must be able to lift up to 15 pounds at a time when necessary

Culture and Core Values
SOAR’s mission is simple: empower every Eastern Kentuckian to economic self-sufficiency through meaningful employment.

Our team culture is anchored by putting the interests of Eastern Kentucky first in all that we do. We believe treating others the way we want to be treated is always within our control. Our core values include faith, selflessness, grit, integrity, and empathy. We do our best to exemplify these daily in our interactions with each other and with external partners.

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SOAR is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.