Join OnDeck as a Loan Repayment Specialist and become a key player in delivering top-tier support to Australian small businesses. You'll be part of a high-energy team passionate about customer care, innovation, and making finance frictionless — all while having fun and growing together!

About Us

Named as one of Australia’s Top 5 employers with under 100 employees, for the last 4 years OnDeck has grown to become one of Australia’s largest locally owned online small business lender’s.

At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology. We evaluate businesses based on their actual performance, using real time data which enables us to say “yes” more often, to more business owners, faster than traditional lenders. We have helped thousands of small business owners across Australia access short term, unsecured finance to drive their business growth and enable more opportunities.

The Loan Repayment Specialist is responsible for:

• Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rate.
• Educate customers on our solutions to address their arrears balance and assess financial hardship applications.
• Handling customers objections and finding ways to mitigate their concerns.
• Demonstrate high degrees of diligence and accountability in managing your own portfolio.
• Effective note taking on all customer interactions and inputting into CRM systems.
• Build rapport with our customers to identify reasons for arrears, and negotiate a resolution in a respectful manner.
• Adhere to all internal and external policies & processes, including legislative and regulatory requirements.
• Support other team members with ad hoc duties that are vital in achieving departmental goals.

Desired Skills:

• Customer-Centric Experience: Proven background in customer-facing roles (e.g., sales, service, call centre). You excel at delivering exceptional service and navigating diverse interpersonal dynamics.
• Analytical & Adaptable: Detail-oriented with strong analytical and investigative skills. You can manage multiple tasks, prioritize effectively and thrive in a fast-paced, dynamic environment.
• Collaborative Communicator: Outstanding communication skills, able to interpret and act on instructions. A positive team player who is social, fun to work with and open to feedback.
• Resilient & Results-Oriented: Self-motivated with a strong drive to exceed daily, weekly, and monthly KPIs. Persistent and resilient in overcoming challenges.
• Tech-Savvy: Proficient in Microsoft Suite (Word, Excel, Outlook, Teams). Salesforce experience is a plus but not essential, as training is provided.

Why Work for OnDeck

Where do we begin? There’s plenty of reasons we’ve been named an Australian Top 5 Employer four years running!

To name a few, at OnDeck, you will:

• Literally change the landscape of small businesses one conversation at a time!
• Have a meaningful impact on the company’s future, and share in the rewards accordingly.
• Work in an inclusive, fast-paced environment.

What we offer you:

• An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
• Hybrid Work Model – option to work from home 1 day per week.
• Fully stocked kitchen with snacks and drinks.
• Regular team building events.
• Ongoing health & well-being initiatives.
• Great CBD location.