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Senior Manager, Programs

MassChallenge

Boston, MA, USA · Dallas, TX, USA · Boston, MA, USA · Dallas, TX, USA · Texas, USA · Boston, MA, USA

USD 85k-90k / year

Posted on May 20, 2025

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<div> Organization: MassChallenge The Role: Sr. Manager, Programs Location: Boston or Dallas Compensation: $85,000 - $90,000 Position Summary In this role the Sr. Manager, Programs leads the design and delivery of high-impact startup programs, including a mix of Early Stage (Health, Climate, Finance, Security) and Challenge Programs (which include FinTech, HealthTech, NATO DIANA, and custom programs with partners). Leveraging your developing expertise of program management, operations, and ecosystem engagement, are a hands-on executor for our small, fast paced organization. You deliver high-impact programs while also rolling up your sleeves to ensure smooth day-to-day operations. Your key tasks include developing and recommending structured program models, drafting operational playbooks, and working with small agile teams, all while actively engaging with startups, corporate partners, and mentors. You are a key player in representing MassChallenge externally, supporting and participating in key events and industry conversations. Location & Work Expectations This is a hybrid role that will be based in Boston or Dallas, requiring in-office presence during normal business hours two days per week (Tuesday and Thursday) per MassChallenge’s policy. Occasional public speaking and evening event participation is expected. What You’ll Do • Program Support & Delivery: Support the structure, execution, and continuous improvement of multiple programs, ensuring alignment with MassChallenge’s strategic goals. • Operations Manager: Develop and implement operational playbooks that standardize and scale program processes. • Stakeholder Engagement: Serve as a key liaison between startups, corporate partners, mentors, and internal teams to drive program success. • Team Collaboration: Collaborate with small, modular teams to execute program components efficiently and effectively. • Events & Representation: Represent MassChallenge at industry events, facilitate workshops, and participate in panel discussions or public speaking engagements. • Continuous Improvement: Identify and address pain points for founders, judges, and mentors, recommending scalable solutions that enhance the program experience. • Founder Experience Metrics: Ensure programs meet or exceed NPS and CSAT targets, using data to refine program execution and improve the startup experience. • Diversity, Equity & Inclusion: Support initiatives that enhance DEI across all programs, ensuring equitable access and support for underrepresented founders. Who You Are and What You Bring Experience Requirements • 3+ years of experience in program management, startup support, or innovation ecosystem leadership, with a strong cross-functional and multi-program track record. • Adept in program design, operations, and execution, with experience developing playbooks and managing scalable processes. • Strong relationship-building and communication skills, with a growing network in the startup and innovation ecosystem. • A data-driven and strategic mindset, with the ability to assess program impact through NPS, CSAT, CES, and other performance metrics. • Passion for entrepreneurship and a commitment to fostering an inclusive environment that supports diverse founders and innovators. • Comfort with public speaking and external representation, including participating in panels, facilitating discussions, and engaging with key stakeholders. Who We Are MassChallenge is the global network for innovators who are working to solve massive challenges. We connect startups, experts, corporations, and communities to grow and transform businesses and economies. At MassChallenge we: <ul> <li>Help entrepreneurs build the next generation of transformational businesses by connecting them with the resources, partnerships, and communities that help them launch, grow, and scale their startups. </li> <li>Help our partners build, grow, and evolve their corporate innovation practices. </li> <li>Leverage the power of entrepreneurship to strengthen global innovation ecosystems. </li> </ul> Why You Should Join Us We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you get to build to the next step in your career here. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help strengthen the global innovation ecosystem. Our Core Values: <ul> <li>Founder Mindset: Optimism, Tenacity, Love the Problem </li> <li>Connect & Collaborate: Empathy & Inclusion & Fun, Build Community, Connect the Dots </li> <li>Progress over Perfection: Build on experience, Fail Fast, Demonstrate Traction </li> </ul> Compensation <ul> <li>MassChallenge offers competitive salaries, excellent benefits, and a supportive working environment. </li> <li>Salary is based on a nonprofit scale and commensurate with skills and experience. </li> <li>For this position, the base salary is $85,000 - $90,000 </li> <li>Internal equity considerations and the average salary of the peer range will be reviewed before making a final offer. </li> </ul> ** MassChallenge is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, gender identity, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law. </div>

MassChallenge is an equal opportunity employer.

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