Client Ops Analyst
This job is no longer accepting applications
See open jobs at Impact Capital Managers.See open jobs similar to "Client Ops Analyst" Getro Community.IT, Operations
Plano, TX, USA
As a Client Operations Analyst within our team, you will play a pivotal role in enhancing our client billing experience and providing comprehensive support across various products and platforms. Your work will involve addressing internal client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on internal client needs. You'll leverage your knowledge of strategic planning to ensure smooth operations and safeguard our clients' interests. Your ability to manage change, resolve conflicts, and drive continuous improvement will be key in optimizing our service center operations. With your active listening and questioning skills, you'll effectively engage with internal stakeholders and contribute to achieving our short-term operational goals. Your work will have a significant impact on our team's performance and the overall client experience.
Job responsibilities
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Assist in the end-to-end client billing process, ensuring a seamless experience across various products and platforms.
- Support the implementation of automation initiatives, applying knowledge of systems architecture to enhance service center operations.
- Participate in the change management process, aiding in strategic communications and stakeholder impact mitigation.
- Utilize active listening and questioning skills to effectively address client inquiries and troubleshoot issues.
- Baseline knowledge or equivalent expertise in client service operations
- Demonstrated ability to apply strategic planning principles in a business context, with a focus on resource allocation and long-term goal setting.
- Familiarity with anti-fraud strategies and their implementation in a banking or financial service environment.
- Experience with basic systems architecture and automation technologies, with an emphasis on their application in operational optimization.
- Proficiency in active listening and questioning techniques, with the ability to use these skills to effectively address client inquiries and troubleshoot issues.
- Experience in managing client relationships and resolving operational challenges.
- Strong analytical skills to assess and improve operational processes.
- Excellent communication skills to effectively interact with clients and team members.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Enhance client billing and provide comprehensive support across various products and platforms.
This job is no longer accepting applications
See open jobs at Impact Capital Managers.See open jobs similar to "Client Ops Analyst" Getro Community.