Managing Director, Head of HR Communications
Impact Capital Managers
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New York, USA
HEAD OF HUMAN RESOURCES COMMUNICATIONS, MD
Job Summary: We seek an experienced, visionary Head of Human Resources Communications (Managing Director) to lead and modernize our global HR communications function during a period of rapid transformation and AI-driven change. Reporting to the Head of Internal Communications, with accountability to the Head of Employee Experience Communications, this leader will set enterprise strategy for how we inform, engage and inspire more than 320,000 employees across 65 countries, while elevating our employer brand and strengthening trust. The ideal candidate is an enterprise thinker and change driver who pairs sharp strategic communications judgment with operational excellence, bringing innovation in channels, data, and content at scale to simplify complex topics and accelerate understanding across a diverse, global workforce.
Key Responsibilities
- Set the global HR communications strategy and operating model, aligning to firm priorities and regulatory requirements, and embedding change communications for major transformations, including AI and digital modernization.
- Serve as principal communications advisor to the CHRO, senior HR leadership, and Corporate Communications leaders, crafting enterprise narratives and “explainers” for complex programs (e.g., benefits, compensation, talent, regulatory topics).
- Drive innovation across channels, tooling, and measurement—piloting innovative, digital and AI-enabled content development, advanced segmentation, personalization, and outcomes-based analytics to increase reach and engagement.
- Oversee integrated campaigns, executive communications, and high-impact events (global Town Halls, strategy roadshows), ensuring consistent voice, brand integrity, and strong governance across regions and businesses.
- Lead and develop a high-performing, global team; establish quality standards, editorial rigor, and agile ways of working that accelerate delivery and ensure resilience across simultaneous priorities.
- Create decision frameworks and escalation protocols for sensitive employee topics; guide internal spokespersons and leaders to ensure clarity, empathy, and credibility.
- Institute a robust measurement framework with clear OKRs and dashboards that quantify awareness, comprehension, and action—using insights to refine strategy and investment.
Qualifications, Capabilities, and Skills
- 15+ years of progressive communications leadership, with deep experience in HR/change communications at global scale.
- Proven enterprise storytelling and executive counsel experience—comfort advising C-suite and shaping firmwide narratives.
- Demonstrated track record driving innovation in digital channels, content operations, event management and measurement; familiarity with AI-assisted communications workflows.
- Exceptional writing and editing skills across formats (scripts, FAQs, long-form explainers, leadership emails, decks).
- Strong operator: builds durable processes, manages complex stakeholder networks, and delivers under tight timelines.
- Experience navigating highly regulated environments; skilled at translating policy and regulatory requirements into clear employee-facing content.
- People leader who builds high-performance teams and fosters a culture of clarity, inclusivity, and continuous improvement.
- BA/BS required; advanced degree preferred.
Join us to architect the next chapter of our HR communications—bringing clarity, confidence, and innovation to how we engage our people worldwide.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Managing Director, Head of HR Communications