Program Specialist

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Children’s and Internal Medicine North Durham - 3116 N Duke St

JOB SUMMARY

We are seeking a Program Specialist to plan, coordinate and participate in the establishment and operation of specialized programs or projects related to clinic schedules, scheduling workflows, and access to care. Develop, coordinate and advise on policies related to specified activities that will help ensure scheduling accuracy and optimization of scheduling workflows.

JOB DUTIES AND RESPONSIBILITIES

• Support the Administrative Coordinator in completing special tasks and projects related to patient access as needed.

• Oversee and manage the processes related to panel management, ensuring efficient assignment and distribution of patients.

• Plan, coordinate and administer activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems.
• Train employees in proper methods and procedures and ensure correctness of work.
• Review schedules for inaccuracies, correcting any errors.
• Ensure Qgenda scheduling system remains accurate and up-to-date with provider availability and patient appointments.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• Three years experience of in clerical or general office support are required.
• Maestro Care - Epic experience.
• Strong verbal and written communication skills.
• Data entry experience.
• Skilled in working with spreadsheets, Word, databases and PowerPoint presentations.
• Medical terminology knowledge.
• Ability to organize and prioritize.
• Strong customer service background and experience.
• Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, and maintaining records and forms.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation willbe provided by each hiring department.