ADMINISTRATIVE DIRECTOR - Perioperative Services - DRH

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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

General Description of the Job Class
Provide effective management over assigned hospital service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.

Duties and Responsibilities of this Level

Oversee daily operations of all perioperative areas including Pre-op, OR, PACU, Ambulatory Surgery, Endoscopy, Sterile Processing, Cath Lab, PAT, and Interventional Radiology to ensure safe, efficient, and patient-centered care.

Apply Lean principles to drive process improvement, eliminate waste, optimize OR throughput, and enhance patient/staff satisfaction.

Develop and manage budgets, ensure cost-effective use of resources, and lead initiatives to improve financial performance and supply/labor efficiency.

Lead and support nursing and technical staff, ensuring high engagement, retention, performance, and professional development.

Ensure adherence to accreditation and regulatory standards while leading quality and safety improvement efforts in perioperative care.

Serve as a liaison among surgical services, nursing, anesthesia, administration, and other key stakeholders to align goals and resolve issues.
Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.

Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.

Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.

Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.

Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level
Education
Bachelor's degree required. MBA Preferred

Experience
Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.

A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Strong background in Lean principles and with a track record of leading successful process improvement initiatives. Ability to train and mentor teams in Lean tools (e.g., value stream mapping, 5S, A3 problem solving, root cause analysis). Strong skills in team building, performance management, staff development, and creating a culture of accountability, respect, and continuous learning.Proficient in developing, managing, and analyzing operating and capital budgets. Experience with supply chain optimization, labor productivity, and cost containment strategies in a healthcare environment.

Licensure, and/or Certification
N/A

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