Applicants are required to attach a resume and cover letter.

ESSENTIAL FUNCTIONS:

Manages and coordinates a major Library program or service such as:

• The Library’s Volunteer program, including recruiting and managing up to 100 volunteers.

• The Library’s WOW Bookmobile Service, including managing routes, logistics, and maintenance of a large, specialized vehicle.

• Planning and leading the Library’s early literacy Storytime programs for young children and their caregivers.

• Facilitating and coordinating Reference and Research Services for Library users in person, by phone, or via email.

• Managing offsite reserves pickup service and planning and facilitating outreach initiatives to encourage community use of offsite materials access.

• Assists Library patrons at service points with book returns and checkouts, payment of fines, and completing Library card application and hold request forms, location of materials, and information.

• Organizes books into their Dewey number and shelves them properly.

• Maintains the order, cleanliness, and safety of Library areas and holdings.

• Opens and prepares Library common areas, computers, office equipment and other search tools.

• Maintains statistics of usage relevant to assigned service area and program.

• Answers the telephone, troubleshoots user concerns, and refers calls to appropriate section.

MINIMUM QUALIFICATIONS:

Education, training and Experience Guidelines

High school diploma or equivalent plus two (2) years of experience related to customer service or library services. OR Any equivalent combination of related experience or education.

Knowledge of:

• Library administration, organization, and operation.

• Library reference resources.

• Customer service methods and techniques.

• Cash handling procedures.

• Basic leadership and training techniques.

Skill in:

• Communicating effectively, both orally and in writing.

• Resolving customer complaints and concerns.

• Establishing and maintaining effective working relationships.

• Working with adults and children.

• Reading reports, memoranda, periodicals, journals, etc.

• Filling out forms; taking messages.

• Performing basic math calculations.

• Responding to requests for information.

• Using the computer and various software programs.

• Training volunteers and staff.

• Coordinating the maintenance of equipment as assigned.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class C Texas Driver's License

PHYSICAL DEMANDS AND WORKING ENVIRONMENT