Contractor, IT Support, Santa Monica

Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic. We invest in seed to venture to growth-stage technology companies, across AI, bio + healthcare, consumer, crypto, enterprise, fintech, games, and companies building toward American dynamism. a16z has $42B in assets under management across multiple funds.

We’ve established a team that is defined by respect for the entrepreneur and the company-building process; we know what it’s like to be in the founder’s shoes. We’ve invested in companies like Affirm, Airbnb, Coinbase, Databricks, Devoted Health, Insitro, Figma, GitHub, Instacart, OpenSea, Roblox, Stripe, and Substack. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.

The Role

Your primary responsibilities include serving as the main point-of-contact for the Santa Monica office, executing tasks related to IT, A/V, and Facilities. This includes taking point for technology and logistics for any onsite activities & events that take place within the office.

When not directly supporting the Santa Monica office, you will be responsible for contributing to remote support efforts for the greater IT firm via the a16z IT Service Desk. This includes triaging, troubleshooting, and resolving IT service tickets that are submitted by end users. Service tickets will range from endpoint support (laptop and mobile devices) to SaaS administration, to training end users on technology

The ideal candidate will have a wide breadth of knowledge across a variety of IT skills such as MacOS, Windows, iOS, Android, as well as common SaaS applications like Google Workspace and Slack. You should possess the skill to effectively troubleshoot and diagnose issues; your verbal and written communication should be both friendly and professional. You carry this same demeanor into a video call when the situation calls for it. You will execute many tasks independently, but will also need to understand the importance of constant communication and collaboration to ensure you're in sync with the priorities of the larger team across different time zones.

To join our team, you should be excited to:

• Deliver top-notch, white-glove customer service across all technical systems within the firm
• Troubleshoot and resolve IT requests organization-wide, including executive-level support
• Oversee and manage access control systems, including issuing and deactivating badges, to ensure secure and efficient entry to the Santa Monica office
• Provide comprehensive IT and AV support for onsite events, ensuring all technical requirements are met and any issues are promptly resolved to guarantee smooth and successful event execution
• Actively contribute to projects and tasks using the IT Team's project management software
• Follow guidance and best practices as outlined in the IT team's documentation and knowledge base articles, and contribute suggestions for improvements
• Reprioritize tasks as needed to ensure smooth operations
• This is a 3-month contract opportunity

Minimum Qualifications

• 4+ years of experience in systems, networking, or security administration, including client-facing IT Help Desk roles with a demonstrated track record of excellence and increasing responsibilities
• Possess a growth mindset, be tech-savvy, resourceful, optimistic, and proactive, always ready to serve in any situation
• Strong troubleshooting skills to diagnose, identify, and resolve technical issues effectively
• Exceptional verbal and written communication skills
• Ability to work efficiently with senior-level executives
• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Proficiency in MacOS and Windows is required
• Strong skills in iOS are required; Android skills are preferred
• Experience with SaaS administration tools is preferred (e.g., Okta, JAMF, Google Workspace)
• Experience with Zoom, Zoom Rooms, and integrated Audio/Visual systems is preferred
• Familiarity with networking concepts and protocols is preferred (e.g., DHCP, DNS, RADIUS)

The anticipated hourly rate for this role is $57.00- $60.00, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.